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Looking after passengers and our people

Heathrow has important responsibilities as a provider of services to millions of people every year and an employer of 5,500 people. We are committed to looking after the interests of our passengers and our people, prioritising their needs, wellbeing and safety at all times.

Our ambition

Provide a safe, healthy environment and positive experience for our passengers and people.

For more on how we are looking after passengers and our people, click the topics on the left.