The skills, enthusiasm and dedication of our people are key to providing passengers with an excellent experience. That’s why it’s important that our people feel Heathrow is a great place to work.
We support our people so they can care for others, maintaining a positive, supportive and safe working environment, providing excellent conditions of employment and rewarding their hard work.
Make Heathrow a great place to work
75% of our employees say Heathrow is a great place to work by 2020.
Performance: 64% of employees would recommend a friend to work at Heathrow in 2012 and 2013 (from employee engagement survey)
Continue to support the health and wellbeing of our employees
Performance: We’ve seen a year on year reduction in absence rates from 9.72 average days per employee in 2012 to 9.48 in 2013.
Respect and value equality, diversity and inclusion
Performance: The number of Heathrow employees from black and minority ethnic backgrounds and employee gender balance was above UK average in 2013
Enhance Heathrow's position as an employer of choice
Performance: 24% of new recruits to Heathrow in 2013 were from the local community
Continuously improve employee engagement
Performance: The proportion of employees who feel that “the work of my team is helping make every journey better” increased from 71% in 2012 to 72% in 2013.
Build organisational capability through the continuous development of our people
Performance: 99% of employees have received performance reviews over the past two years.
Key for performance as at January 2014
- Behind progress
- On track
For more information on our approach to supporting our people at Heathrow, see;