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To and from the airport

Heathrow's surface access network connects people and freight to Heathrow, supporting its role as the UK's only hub airport.  It generates economic growth by helping UK businesses connect with existing and emerging markets.  Enhancing and promoting sustainable surface access brings benefits for passengers, the airport and society.






Our ambition

Continuously attract more passengers and employees  to use public and sustainable modes of transport


750,000 additional passengers per year use public transport to access the airport

Performance: 140,000 additional passengers used public transport in 2013 (18,060,000) compared to 2012




Sustain passenger satisfaction with ground transportation to and from Heathrow at 3.99 out of 5 based on the Airports Council International survey.

Performance: Passenger satisfaction with ground transportation to and from Heathrow has remained at or above 3.99/5 over the past 2 years:
2012 – 3.99
2013 – 4.00


Reduce CO2 from employee travel

Performance:  CO2 from employee travel has decreased over the past 2 years from 218,405 tonnes CO2 in 2012 to 196,245 in 2013.


Reduce the number of employees travelling in single occupancy vehicles by 5%

Performance: New Target.  Progress will be measured against a 2013 baseline of 50% employees travelling in single occupancy vehicles.



 - Behind progress
 - On track
- Complete



For more information on how we manage transport to and from Heathrow, see;

Heathrow commuter website

Heathrow sustainable transport plan