Our people are critical in order to improve passenger experience and achieve our vision to be Europe’s hub of choice. We believe that it’s important to ensure that our employees understand their role in delivering what is important to Heathrow’s passengers.
We are committed to providing an inclusive working environment, where everyone feels valued and respected. We recognise that people from different backgrounds, experiences and abilities bring fresh ideas, and aim to ensure that our passengers are served by people with whom they can identify.
For more information on our progress in this area see our Action Plan Summary (449KB PDF)