Who does what
Running airports is a complex business and we need to work in partnership with many other organisations to deliver a high-quality service.
Responsible for checking passengers in, delivering hold baggage to its final destination, cargo, providing and fuelling aircraft, boarding passengers, passenger safety and on-board catering.
Civil Aviation Authority (CAA)
Controls all flight paths and aircraft routes at UK airports, and regulates airlines, airports and NATS air traffic services. The CAA also sets airport charges at the London airports.
Airport Coordination Limited (ACL)
ACL is the appointed Coordinator for London Heathrow and London Stansted airports under EC Regulation 95/93, and provides schedule facilitation services at Glasgow, Aberdeen and Southampton. In line with the regulation ACL coordinates the airports in a neutral, non-discriminatory and transparent way and is the sole person responsible for the allocation of slots at these airports. A slot allocated by the Coordinator is a permission to use all the airport infrastructure (i.e. runway, aircraft parking stands and terminals).
Individual businesses provide catering, shopping, car hire, car parking and banking services.
HM Revenue & Customs
Controls the import and export of goods, and prevents illegal activities such as drugs, tobacco and alcohol trafficking and trades in endangered species and child pornography.
UK Border Agency
Responsible for passport control and deciding who can enter the country. This service also deals with any deportation or asylum issues.
Looks after air traffic control and management, ensuring aircraft flying in UK airspace and over the eastern part of the North Atlantic are safely separated.
Public transport operators
Many independently run bus, coach, taxi and rail companies provide connections to and from our airports.