Heathrow is one of the UK’s largest single-site employers with more than 76,600 people directly employed on the airport. In the surrounding area, Heathrow also supports 114,000 jobs. It accounts for one in five (22 per cent) of local jobs.
Building a jobs-led recovery to support economic growth is the responsibility of leading private-sector employers. There has never been a more vital time to create jobs and invest in the skills and training of the people who do them. As the UK’s only hub airport, Heathrow plays a unique role in the mix and range of good quality jobs, training and career opportunities it creates locally and nationally. Heathrow stands at the heart of a vibrant airport-based regional economy. Out of the top 300 UK companies, 202 have their headquarters clustered within a 25-mile radius of Heathrow. And there are 60% more international companies around Heathrow than in the rest of the UK. As a result, the local area around Heathrow has 9% more jobs per resident than the south-east of England, and 6% more jobs in management and professional level occupations per employee.
The building of Terminal 2 has also created many new quality infrastructure, engineering and construction jobs across the country. At a cost of £2.5 billion, Terminal 2 is one of the UK’s largest privately funded construction projects. Terminal construction supports the wider UK economy by creating direct jobs locally and indirect jobs nationwide – around 35,000 jobs in total. Terminal 2 is also creating sustainable employment at Heathrow, with around 25,000 staff being trained to work at the new terminal when it opens.
It’s not just the number of jobs at Heathrow that matters, but the quality of those jobs and the quality of the skills development and training opportunities that come with them. Heathrow is much more than an airport - it’s a community of businesses offering a range of careers and skilled jobs in aviation, construction, engineering, retail, logistics, communications, planning, security and technology. For everyone who works in those industries, Heathrow offers career progression and career mobility.
To equip people with the right skills, we provide a wide range of training and development opportunities through the Heathrow Academy: as well as specialist engineering, retail and construction apprenticeships. We also work with local schools to raise career awareness and aspiration among students and the wider community.
Heathrow has a unique role to play in boosting jobs and skills, and supporting economic growth within its local communities and across the UK. Through the development of Terminal 2, Heathrow is becoming a career destination within which people can realise their potential and fulfil their ambitions.
New ways of working
It’s the people that bring Heathrow to life. Within Terminal 2 we will create an inspired team to deliver exceptional passenger service through consistent operational excellence. More than 25,000 people from around 200 organisations will work in Terminal 2, including people from airlines, handlers, retailers, security officers, cleaners and engineering. At Terminal 2 and throughout Heathrow, we will work as a team to provide courteous, compliant and efficient service for our passengers and airline partners.
Heathrow’s community of businesses serve passengers from all over the globe. They expect us to compete with the best levels of service anywhere in the world. Part of our proposition for the new Terminal 2 is to enhance the passenger experience through a wider range of technologies and our passenger ambassadors. We will do it by recruiting ambitious people and training them to provide a competitive level of service.
Around 500 security officers, more than 50 passenger ambassadors and 70 service team leaders will work in Terminal 2. Some will focus on security and security officer leadership; others on terminal operations and passenger experience. We’ll also have airline and baggage-handler staff from our 25 airlines as well as UK Border Force staff and retailing teams.