Shops and restaurants
To achieve the most enjoyable retail experience, we defined a fresh retail vision around six key directions.
- New luxury – personalised experiences
- SoLoMo – social location mobile targeting customers on the go
- Hybridisation – one space, many moods, inspired by innovative collaborations between different brands
- Transient – customised experiences which respect our international audiences
- Customisation – bespoke products and services that embrace the needs of a global audience
- Multi channel – thinking digital to communicate with passengers on the move.
The brands that won positions in Terminal 2 were challenged to improve the passenger experience by moving away from a one-size-fits-all approach. As well as providing tailored offers and experiences, Terminal 2 also incorporates a range of flexible and ‘transient’ spaces that keep our retail experience fresh enough to engage the most frequent of flyers.
- 69 outlets overall
- 52 shops
- 17 bars and restaurants including
- seven restaurants with airfield views
In Terminal 2, we’ll use digital technology to create digitally and socially enhanced shopping experiences that bridge the gap between physical shopping and e-commerce. More than ever before, this is an opportunity to connect with our passengers through their mobile devices and tablets.
The layout and operators of Terminal 2’s retail spaces are in keeping with a worldwide passenger base. Among the global offering are outlets that highlight the best of British design and service. With its luxury boutiques, casual dining spaces, premium restaurants, the latest in fashion and vital travel services such as pharmacy, foreign exchange and newsagents, retail at Terminal 2 will surprise and delight our passengers.
New to the airport
Established in 1923, Case is home to a wide range of designer suitcases, handbags, wallets and smartphone cases.
Heston Blumenthal's Restaurant
Celebrity chef and Michelin-star restauranteur Heston Blumenthal is to open a restaurant serving traditional British food such as fish and chips as well as pizza.
John Lewis has confirmed plans to open a store in Terminal 2. The much loved British retail brand will showcase its very own-brand products, designer collaborations and exclusives in ranges including home, fashion and gifts.with an international audience.
Wondertree is a brand new, casual, all-day-dining concept. Food will be cooked to order from an open plan kitchen, freshly baked bread and world flavoured salads. Passengers will be able to choose from a quick coffee to a full family meal from a menu which includes stacked sandwiches, flatbread pizzas and global foods such as Los Cabos Chicken Tacos.