We regularly report on key areas of our performance.
Customer service - Service Quality Rebate Scheme
We are a customer-orientated business, and are dedicated to meeting our passengers' needs. Here you will find out how we continuously strive to improve customer service at Heathrow.
We report our financial figures quarterly. Here you will find information on the company's financial calendar, as well as debt financing and credit ratings information.
We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.
We report annually on our sustainability performance. Each year, independent consultants externally verify our data, including performance against targets.
We have been winning awards for decades – here’s a selection of the awards we’ve collected in recent years.