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Performance

We regularly report on key areas of our performance.

Customer service - Service Quality Rebate Scheme

We are a customer-orientated business, and are dedicated to meeting our passengers' needs. Here you will find out how we continuously strive to improve customer service at Heathrow.

Our Service Quality Rebate Scheme performance

Financial

We report our financial figures quarterly. Here you will find information on the company's financial calendar, as well as debt financing and credit ratings information.

Our financial performance

Traffic statistics

We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

Passenger numbers and cargo

Sustainability

We report annually on our sustainability performance. Each year, independent consultants externally verify our data, including performance against targets.

Our performance on sustainability

Awards

We have been winning awards for decades – here’s a selection of the awards we’ve collected in recent years.

Awards we've won

Our history

Avro Lancastrian, 1946

From humble beginnings, Heathrow grew to be a major world airport.

Heathrow's history

Heathrow expansion: find out more