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Our policies

At the core of how we run our business are a number of policies which we all follow in our day-to-day work and guide our long-term direction.

Bullying and harassment

We believe everyone should be treated fairly and with respect – all staff should be able to work in an environment free of bullying.

Climate change and emissions

We recognise this is a key issue for the aviation industry and are working within the industry to manage our contribution and meet international reduction targets.

Corporate responsibility

We manage our business in a way that has a positive effect across economic, social and environmental areas.

Disability discrimination

We aim to provide an inclusive and accessible environment for our workforce, meeting all the latest regulatory requirements.


We are committed to managing environmental issues in and around our airports.

Environmental information regulations

We are committed to transparency in our environmental reporting and have been leading the way in this area since the early 1990s.

Equal opportunities

We think equality and diversity are key ingredients in our success – they enhance our creativity, increase our performance and adapt to change.


Our actions are guided by a strong sense of ethics, whether it’s with customers, colleagues, airlines or suppliers.

Health and safety

Our success depends on our ability to provide a healthy and safe working environment. We never compromise.

Materials use

We recognise that the use of certain materials is a significant issue for the company in making progress towards sustainability.

Risk management

We continually monitor and evaluate the threats to Heathrow's purpose, vision, objective and strategy.


We aim to be a leader in security management. This means integrating security into every business element.

Socially responsible investment

Our pension fund is managed by following social, ethical and environmental considerations.

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