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The Heathrow Academy

Heathrow Academy - working at Heathrow Airport

The Heathrow Academy was set up as a response to the severe challenges that airport retailers faced in 2004 in recruiting and retaining staff with the appropriate skills.

The creation of the Academy also anticipated the opening of T5 in March 2008 and represented a response to the staff resourcing and skill challenges that the new terminal would present. The main objective was to help concessionaires attract, retain and develop their staff.

Retail, Construction, Aviation & Logistics, Customer Service

Due to the success of the Retail Academy it was decided to look at other sectors that would benefit from a similar model, and in 2011 the Heathrow Academy began training and putting into work candidates across the construction and aviation & logistics sectors.

Heathrow Academy

In 2014 the Heathrow Academy celebrates its ten year anniversary. Over the last decade we have put 3446 people through training and 2323 people into work with retailers, caterers, bureaus, aviation & logistic and construction employers across the airport community.

Read about the employers we work with

Jessica, a Passenger Service Agent at the airport, contacted the Heathrow Academy following advice from her local job centre, and has never looked back. Today, she checks-in and boards passengers for flights.

Read Jessica's story and more about our people

Local careers

If you are unemployed and live in one of the following boroughs - Ealing, Hounslow, Hillingdon, Slough, Spelthorne – then the Heathrow Academy can help you.

Find out about applying to the Heathrow Academy

  • European Social Fund
  • Apprenticeships
  • ILM Accredited Centre
  • National Skills Academy - Retail
  • Qualifications and Credit Framework
  • Skills Funding Agency