At Heathrow Airport the Commercial Concessions team is passionate about making every journey better for the 185,000 passengers who pass through our terminals every day.
With a unique audience made up of some of the nation's most influential decision-makers and investors as well as sports teams and holidaymakers, it is essential that we get the balance right. We do this by focussing on unmatchable customer service and working with our partners to provide a wide-range of products and services to suit everyone's needs.
With over 420,000 sq ft of retail space across four terminals, we pride ourselves in having one of the most sought-after locations in the world. We currently have 345 retail and food and beverage units which cover the full spectrum from internationally renowned brands to quintessentially British.
Some frequently asked questions
Q: What sort of rent would my business be expected to pay?
A: This is our most popular question and the answer depends on a number of variables. Our retail contracts are concession agreements of at least three years in length and financial terms are a percentage of net sales or a guaranteed minimum sum, whichever is the greater. Retail concession fees can vary by product category and location.
Q: I have seen some kiosk-style units. Are these readily available?
A: We have a limited number of flexible island spaces in our terminals which change on a regular basis. If you have an operating partnership with an existing airport operator, you may be interested in these short term opportunities.
Our portfolio already proudly boasts some big names so if you have a well-established and recognised brand with trading experience in the United Kingdom or in other airports then please provide us with the following details:
- Registered company name and number
- Company background
- Trading history
- Product range
- Customer or target audience.
We have listed our contacts with the different areas they specialise in:
Luxury and fashion
- Luxury: Sharon Daley, firstname.lastname@example.org
- Jewellery, watches and department stores: Davene Stirling, email@example.com
- Fashion and accessories: Charlotte Burns, firstname.lastname@example.org
Essentials (Dixons Travel, Boots and WHSmith)
- Contact: Julie Moffatt
- Email: email@example.com
Food and beverage
- Contact: Julie Donnelly
- Email: firstname.lastname@example.org
We appreciate the interest shown by all potential future partners and we will respond within 14 working days if we are able to take the enquiry further.