Commercial telecoms
Heathrow / Capgemini / SITA – a unique service organisation for airport-related services
As the interface between Heathrow and airport stakeholders, Capgemini, with its partner SITA, is responsible for providing current IT services and developing new services. Our objective is the straightforward implementation of services delivered from our intimate knowledge of the airport environment.
Capgemini and SITA have established an account team on-site to work proactively with you, our business partners. We’ll listen to your business needs and respond with compelling business solutions, ensuring that your expectations are met throughout the process. Furthermore, and, where you ask us to, we’ll suggest ways of harnessing the latest technological innovations as well.
Our strategy over the coming months is to deliver new services that address your evolving needs.
Heathrow owns a state-of-the-art telecommunications infrastructure, based on future-proof technology, that forms the basis of our service portfolio and on which we currently provide the following services:
- Telephony - telephones, fax and PDQ connectivity
- Managed LAN services
- Wireless LAN
- Fibre cabling
- Flight Information Display Screens (FIDS)
- Staff Information Systems (SIS)
- CCTV
- IPTV - television connectivity
Customers with access to our ordering portal can ask for a quotation or raise requests for new products and services simply by logging on to the ordering portal.
Further help can be found in the ordering portal user guide (PDF)
Useful contacts
Airlines and ground handlers
Alan Swinhoe
Tel: +44 (0)7740 765 312
Email: itam@heathrow.com
Retailers
Mike Choy
Tel: 0870 366 0803
Email: itam@heathrow.com
