Products and services
Heathrow owns a state-of-the-art telecommunications infrastructure, based on future-proof technology that forms the basis of our service portfolio and on which we currently provide the following services:
Managed LAN Services
The Managed LAN service provides a secure, reliable, flexible and inexpensive solution to network your data and IT systems within a given terminal or terminals. You can connect end station equipment (PCs, printers, servers, workstations) directly to the LAN’s Ethernet infrastructure and Heathrow seamlessly facilitates connectivity.
Managed LAN Services Brochure (251KB PDF)
Heathrow Airport will provide a common telephony platform for customers using either a Cisco IP Phone or by providing Analogue connectivity. Phones include standard phone, enhanced phone, expansion module, conferencing phone, as well as an analogue line (includes analogue handset).
Telephony Brochure (186KB PDF)
Closed Circuit Television (CCTV)
CCTV is a key business tool which supports both operational and security requirements. CCTV enables multiple agencies to collaborating effectively in addressing operational and security requirements as well as supporting single commercial requirements from airlines, retailers and associated companies e.g. ground handlers.
Closed Circuit Television Brochure (201KB PDF)
Staff Information Systems
Heathrow’s SIS solution enables flight data to be individually configured and made available on demand. Access to SIS is based upon an annual licence fee and can be viewed via the internet or as a PC based application. Service can be provided over the current Heathrow airport network.
Staff Information Systems Brochure (210KB PDF)
Managed Wireless Service
Heathrow Wireless LAN coverage is provided via resilient access points to guarantee coverage even in the event of the failure of a single access point. The infrastructure is also capable of transparent roaming between access points to provide a seamless customer experience. The solution connects mobile workers at Heathrow to back office systems simply, cost-effectively and securely, wherever they are and in real-time.
Managed Wireless Service Brochure (165KB PDF)
Heathrow provides an extensible digital media solution delivering television service in HD (High Definition) and non-HD formats. Freeview is offered as standard and Sky channels as an option. IPTV can be delivered via Heathrow provided screens (various sizes) or Customer provided screens.
IPTV Brochure (167KB PDF)
Flight Information Display System (FIDS)
Flight Information Display System is available airport-wide and compatible with all existing and any new Airport Operational Databases. This solution enables improvements in the areas of wayfinding, contributing to a better passenger travel experience.
FIDs Brochure (269KB PDF)
The high speed access to Internet is provided with a wide range of options in terms of bandwidth, resilience and mode of connection, ready to solve all your business needs. The short delivery times and on-site support can't be beaten by any other offering.
Broadband Brochure (2.88MB PDF)
If you decide not to use our managed LAN to connect your branches, we can still help by running long-distance fibre links or short distance copper links between them. Our teams already have the necessary security passes and on-site knowledge, to enable them to solve the often daunting problems of finding a physical route across the airport.
Heathrow operates an MPT1327 analogue Trunk Radio system to provide push to talk voice communication across the Heathrow campus, both inside and outside the terminals as well as on the airfield. Heathrow also operates Common user antenna systems within each of the terminals allowing third party operated radio service providers to provide a similar service within the airport.
Radio Brochure (234KB PDF)
Customer Quick Reference Guides
The Customer QR Guides are available to support customers and provide useful accessible 'How to' guidance. They provide key information regarding service run processes, contact details, escalation processes, as well as information regarding service levels. For Customers who take a service from Heathrow IT Commercial, these Guides provide all the information required to enable the Customer to report any issues with that service and request additions or modifications in order that they can manage their operation effectively and efficiently. They provide a consistent level of understanding with the aim of managing customer expectations for fault resolution and request fulfilment.
There are currently five Quick Reference Guides as follows :
Incident Management (100KB PDF)
Request Fulfilment (94KB PDF)
Change Management (89KB PDF)
Electronic Communications Approval Process (91KB PDF)
Useful Contacts (87KB PDF)
We welcome feedback about how we can continue to improve the Service we provide and so if you have any comments regarding the QR guides, or if you have identified a topic for which the production of a new QR guide would help please let us know at firstname.lastname@example.org.