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Heathrow Airport - commercial policy

Heathrow Airport supports its airline customers by providing policies and guidelines for its commercial products at the airport. These documents set general expectations of how business is conducted between parties.

Airline Relocations Policy

Airline Relocations: Commercial Aspects of Airline Moves (115KB PDF)

Check-In & CUSS Protocol

Combined Check-In and CUSS Protocol (119KB PDF)

I.T. – Common Infrastructure Policy

Common Infrastructure Policy (40KB PDF)

Appendix 1 (34KB PDF)

Appendix 2 (105KB PDF)

Appendix 3 (310KB PDF)

Appendix 4 (327KB PDF)

Appendix 5 (357KB PDF)

Appendix 6 part 1 (376KB PDF)

Appendix 6 part 2 (370KB PDF)

Appendix 6 part 3 (379KB PDF)

Appendix 7 (37KB PDF)

Appendix 8 (20KB PDF)

Appendix 9 (14KB PDF)

Appendix 10 (12KB PDF)