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Contact the ID Centre


Heathrow Airport
Heathrow Academy
1154 Newall Road

(Next to the World Business Centre)

Contact number

General enquiries: 020 8757 0990

Public appointment booking: heathrow.com/appointments.

If your enquiry cannot be answered by our Frequently Asked Questions section, please email your question to idcentresurgery@heathrow.com.

For all unsurrendered pass queries, please email: idcentresurgery@heathrow.com

Fax number

020 8745 4220.

Service times

08:00 – 16:00 Monday - Friday (except Wednesday, 08:30 - 16:00)

Closed Saturday and Sunday and Bank Holidays.

Sending forms

It's easy to send forms to us:

Forms sent by courier: Please use the address below:

Carlson House
Mossland Road
Hillington Industrial Estate
G52 4RX

Tel: 0844 395 0380

Forms sent by post: Please use the following address and postcode:

BAA ID Security Department
PO Box 5577
Glasgow G52 4RX

Or use the free collection service in the ID Centre's drop zone.

Reporting lost or stolen ID passes outside office hours

020 8745 7756.

Temporary Visitor Pass issuing stations

You can get temporary passes from the following locations:

Terminal 1 and Terminal 3

STAR Centre

D'Albiac House
TW6 1SD.

Please call 020 8745 6404 in advance to check availability.

Opening hours:

Monday to Friday 06:30 – 21:30
Saturday and Sunday 07:00 - 19:00

Terminal 4

Control Centre opening hours:

08:00 – 16:00 (closed 11:30 – 12:30) Monday to Friday, excluding Bank Holidays. 

Outside of the standard operating hours there will be a limited ID issuing service provided by the Control Centre staff, but applicants should call prior to attending to schedule an appointment on 020 8745 4545.

All pass applicants are advised that this is an Operational Control Centre, therefore it may be necessary to suspend pass issuing at short notice outside of the standard operating hours.

Please ensure all Salto/Plantroom access is requested outside of the hours above where possible.

Terminal 5

Temporary Pass Office opening hours

08:00 – 15:50 (closed 12:00 – 13:00) Monday – Friday, excluding Bank Holidays. 

To help us help you, groups of five or more people should call 020 8757 2039 in advance for an appointment time. Fax 020 8757 2011.

Colnbrook Logistic Centre

For construction and deliveries only.

Passes may be issued Monday to Friday only between 08:00 – 16:00

Heathrow customers, who previously used the CEU for single access HGV passes, will now be able to obtain both their driver and vehicle passes at the Colnbrook Logistics Centre (CLC).

All companies must register to use the Airbuild booking system to arrange their appointments. Please contact CLC@heathrow.com, or, call 020 8757 4109/4110 in advance to set your account up.

Heathrow Academy

Heathrow Academy is located outside the central terminal area, off the A4 Bath Road next to the Renaissance Hotel.

Bus routes 105, 111, 140, 285 and 555 from the Central Bus Station are free in both directions and provide easy, fast access to the Academy. Free buses are also available from Terminal 5 and Hatton Cross Underground Station. Limited parking is available in the pay-and-display car park opposite the Academy.

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