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Prospective suppliers

How to do business with us

Our procurement teams will use their expert knowledge of the market to identify the best suppliers from which to purchase goods and services and then manage the tendering and negotiation process to appoint and manage those suppliers.

Heathrow Airport Ltd uses a dedicated eSourcing Portal for tendering and supplier engagement which can be accessed here and is free of charge for suppliers to access and use. We encourage suppliers to register on this portal and to keep their registration details up-to-date. These details will be accessed and reviewed by Heathrow as a way of selecting bidders. This means that if supplier profiles aren’t filled in, Heathrow will struggle to identify them as a suitable bidder for a particular tender. Suppliers won’t need to provide the information contained in their profile for every tender they may participate in, they just need to keep their registration details accurate and up-to-date.

Registering on the portal will enable a supplier to:

  • Provide their contact details and create a supplier listing therefore increasing their visibility to Heathrow Procurement teams
  • Access Heathrow “Opportunity Adverts” (Open RFx/ Tenders)
  • Access Open Tenders and Tenders issued to them by invitation
  • Complete Supplier Surveys to provide feedback or information requested by Heathrow
    Access Heathrow News & Announcements
  • Access and input performance management information related to specific contracts

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What we look for in a supplier

Our tendering processes and award criteria will be different depending on the type of goods and/or services being procured. We will typically award on the basis of most economically advantageous tender with competition being our primary vehicle to demonstrate the delivery of value. Areas that may be looked at when assessing suppliers include:

  • Safety record
  • Integrity - ethics and sustainability
  • Value for money
  • Quality of product and/or service
  • Standard of performance and technical capability
  • Delivery performance and methodology
  • Reliability - get things right and deliver against commitments
  • Transparency
  • Simplicity
  • Risk management capability
  • Ability to support attainment of short term goals as well as long term objectives
  • Innovation that delivers benefit
  • Stability

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