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About Airside and Baggage

Over the next few years Heathrow is investing over £4 billion to replace the existing infrastructure to improve the passenger journey.

We have a major part to play in this as every day hundreds of crew, numerous ground handling staff and many other airside workers work in conjunction with Heathrow Airside and Baggage teams to ensure thousands of passengers can travel safely and efficiently.

To do this, it is essential that we work together effectively as a community. We will do this by improving our operational efficiency and by providing relevant and timely information that will help our operational stakeholders.

This website is a first step in moving this agenda forward and I am sure the content will evolve and improve as new ideas are contributed to help us all make every journey better.

Colin Wood MBE MA MCGI