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Heathrow arrivals frequently asked questions (FAQs)

I’m arriving from overseas. What time will it be back home when I land?

You can use an internet world clock, such as timeanddate.com/worldclock, to compare the time in cities around the world. The UK uses GMT/UTC in winter (November to March) and BST (GMT/UTC + 1) in summer (April to October).

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How busy are the roads around Heathrow right now?

For the latest traffic information and forecasts, check the Highways Agency website.

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I’m driving into London. Do I have to pay road tolls, Congestion Charge or parking fees?

There are no road tolls but you will have to pay Congestion Charge if you drive into some parts of central London. You can find details on the Congestion Charge website.

You will have to pay to park almost everywhere in central London, either at on-street meters or in designated car parks. Charges and rules are set by local councils. For more help see the London Councils website.

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My bags are missing or damaged. What should I do?

Talk to your airline straight away – airlines are responsible for your bags all the way from check-in to collection at baggage reclaim.

Airline contact details

If you've lost something yourself while at the airport, please contact lost property.

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What foods can I bring into the UK?

There are strict controls on the foods you can bring into the UK. For example, it's illegal to bring meat and dairy products from outside the European Union. For details please see the Directgov website.

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