Baggage allowances
Baggage allowances are determined by airlines and will depend on factors such as fare paid, class of travel, route, aircraft type, government regulations, and the airline's commercial and health and safety policies.
Airlines generally set a 'free baggage allowance', expressed by 'weight' and by 'piece'. They may allow, and set charges, for baggage not meeting these criteria (excess baggage).
Travellers are advised to check baggage allowances with their airline when booking to avoid confusion or complications at check-in.
What you can and can't pack
You'll find details of items which can't be packed in baggage on our hold luggage security page.
Baggage enquiries
Baggage handling and delivery are the responsibility of the airline from check-in until collection.
If you leave anything on an aircraft or an airline bus, you should contact the airline immediately.
Some airlines subscribe to a replacement service for baggage which has been damaged in transit. For details please contact your airline directly.
Excess baggage and unaccompanied items
The Excess Baggage Company provides services including:
- Forwarding of excess or unaccompanied baggage (UK or worldwide)
- Baggage wrapping
- Baggage storage (left luggage).
Express, premium and economy services are available.
Visit ExcessBaggage.com for details.
Unusual or outsize baggage
Please inform your airline or handling agent about any outsize or unusual items of baggage well in advance of departure.
