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Heathrow Airport concierge service

A friendly face waiting to guide you through the airport

Airport Concierge is a personal assistance service designed to ease your journey through Heathrow. The service is ideal for families, infrequent flyers, busy executives and visitors.

Heathrow departures service

  • An Airport Concierge Host will meet you kerbside or on the Heathrow Express platform
  • Assistance with your baggage at check-in.
  • Escort through security.
  • Escort to airline VIP lounge (if applicable) on to the boarding gate.

Heathrow arrivals service

  • An Airport Concierge Host will be waiting for you upon exit from the aircraft.
  • Escort through Border Control (Immigration and Customs).
  • Assistance with your luggage collection.
  • Escort to your onward mode of transportation

Transferring to another flight at Heathrow

  • Our Airport Concierge service (a combination of the services above depending on your specific journey through Heathrow) is also available for passengers connecting to onward flights at Heathrow.

How to arrange your concierge

You can book online now at our partner Diamond Air's website.

Heathrow's Airport Concierge service is operated in partnership with Diamond Air – Heathrow Airport's official service provider.

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