Information and help in the terminals
Information – Passenger Ambassadors
Need information or assistance in the terminal? Our roaming Passenger Ambassadors are here to help, wherever you are.
Whether you're looking for flight information, directions or any kind of help with your journey, our team will get you quickly on your way.
Our Ambassadors are airport experts, and they're equipped with the latest mobile technology to help them answer your questions fast.
And if you need help in a different language they can arrange that too.
You'll find Passenger Ambassadors around the airport, in arrivals and departures – look out for their purple uniforms.
If you're travelling through Terminal 5 you'll also find help screens, maps and leaflets in the Information Zone at Ground Level, near UK Arrivals.
Help with baggage – Help Points
If you need to call a porter, simply pick up the internal telephone at one of our passenger Help Points or press the i button. You'll find them signposted at key locations including terminal forecourts, car parks and baggage reclaim halls.