Print this page

Heathrow lost property service

We'll help you find it

Search for your missing property at missingx.com, or find the lost property offices in Terminals 3 and 5:

Terminal 3: In the Heathrow Express building, below arrivals [view map]
Terminal 5: In the arrivals hall, near domestic arrivals [view map]

How it works

1. Go to www.missingx.com

Search our database first

Everything that’s handed in goes on our database. Search at missingx.com to see if your property has been found. It can take between 24 and 48 hours for a found item to be registered. We keep everything for three months.

Claim your property online

If you see your property on the database, use the online contact form to start the matching process.

3. Use our online form to claim your property

Tell us where to send it

If the property is yours, we’ll give you a code. Go to mailmyproperty.com, type in your code, pay the service fee and tell us where to send it.

4. Pay a fee and we'll send it to you

How much does it cost?

You only pay a service fee if you want to reclaim your item. Charges range from nothing to £20 for each item. Add postage and packing if you want us to send your item to you.