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Heathrow lost property service

Heathrow Airport's lost property office is operated by bagport.

Recovering your lost property

If you need to find a missing item, please use the following three-step process.

Step 1. Check the lost property database

Every item found is added to the database and given a generic description (eg black wallet, Nokia smartphone etc). Check to see if there is a similar item to the one you have lost.

Check our database now

Step 2. Provide details

If you see something that resembles your lost item, simply fill out the enquiry form. If there is a match we'll contact you with a unique reference number.

Complete the enquiry form here

Step 3. Tell us where to send it

When you have your reference number just tell us where to send it and we will post it to you. Please note that a charge is made to cover administration and postage costs.

Tell us where to send your item

Opening hours

The office is open every day from 08:00 – 19:00.

Contacting the lost property office

Telephone number

  • UK only: 0844 824 3115
  • Outside the UK: +44 (0)20 8634 4130

Phone lines are open every day 09:30 – 16:30.

Email address

Send email to lhr.lostproperty@bagport.co.uk.

Where to find us

We are by the Heathrow Express ticket office near Terminal 3 – just follow the signs for Lost Property.

We also have an office in Terminal 5 (near UK arrivals) for any items lost here or on a British Airways flight operating from this terminal.

Hold baggage enquiries

Baggage delivery is the responsibility of each airline. For inquiries relating to hold baggage please contact your airline directly.

Items left on aircraft, in airline lounges or on airline buses

If anything is left on an aircraft, in an airline lounge or on an airline bus, please contact the airline you travelled on. 

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