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VAT refunds

Visitors from non-European Union countries can reclaim the sales tax (VAT) on purchases from a number of British retailers.*

To claim, first purchase goods from any merchant displaying the Tax Free Shopping sign. You'll be given a tax refund form by the retailer – keep it along with your receipt.

Then when you get to the airport, take your receipt and form to the Travelex counter or the Customs desk (located before and after security). Please have the items with you for inspection. Anything large and bulky (including clothing) will need to be presented before check-in. High-value items including watches, cameras and smartphones must be presented after security control.

It may be possible for the refund to be paid in cash but this will depend on the retailer where the goods were purchased. You may also be able to have your refund paid in your own local currency – just ask at the desk.

Please note at peak times, you may have to queue for 30 minutes or more so please allow extra time to complete the process.

Find Travelex store details and opening times

Conditions apply – for full details visit the HM Revenue & Customs website.

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