In 2008, we aim to further reduce security queuing times for departing passengers to five minutes or less for 95% of the time. We also plan to transform security check points by:

• Completing the installation of new, advanced screening technologies
• Improving passenger communications, including new videos to help passengers understand security rules and facilitate their passage through security
• Improving the physical environment of the security areas and introducing new security staff uniforms.

For more information about the issue and our approach to security please see the security section in BAA’s Corporate Responsibility Report 2007.

Issues and approach
Our performance