Identifying our stakeholders

Stakeholders are people and organisations who are affected by or can affect a company's business. At Heathrow this is a very long list including employees,  customers, local communities, pressure groups, suppliers, regulators and local, regional and national government. These people all take a close interest in our airport operations and can shape the way the business develops.

It is essential that we have good two-way relationships based on dialogue and trust and understand our stakeholders’ views as we define our policies and make decisions. Those different groups do not always have the same views, so we are also committed to sharing the issues and dilemmas we face in reconciling different demands.