Family facilities

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Family facilities

Young traveller

Travelling with children doesn't have to be a challenge. You'll find the facilities and supplies you need at Heathrow, from baby changing rooms to pre-flight entertainment.

Baby changing

Baby changing facilities There are baby change areas in each terminal at Heathrow, both before and after security control – just look for signs with this symbol. Many are located alongside the toilet blocks.
Find baby change areas on a terminal map

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Food and travel essentials

Child-friendly restaurants are easy to find at Heathrow. Most provide high chairs and children's menus.

If your children like to watch the planes, a number of cafés and restaurants offer a fantastic window on the airport.

Find family-friendly restaurants

Great for runway views

Boots, the pharmacy chain, supplies baby essentials including nappies, formula milk and baby wipes.

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Entertainment

You can pick up free colouring packs, containing crayons and a colouring book, from the BAA information desk in the arrivals area.

WH Smith stock a wide range of magazines, comics and puzzle books to keep children entertained in the departure lounge and in the air.

Jetterz Kids Club lounge

This fully supervised lounge for five to 14-year-olds can be found after security control in Terminal 3 departures.

It's equipped with TV, a DVD player, reading material, toys, games and computer games.

Opening times are 08:00 to 19:00 and the cost per child is £15.00 for the first two hours (add £10.00 for more than two hours). For further information please call +44 (0)7767 368 600.

KLM Holideck lounge

Passengers travelling from Terminal 4 can keep children entertained in the KLM Holideck lounge. For a small fee they’ll have the run of two floors of this purpose-built lounge – the Flight Deck, with views of the runway, and the Main Deck, offering complimentary refreshments, magazines, interactive toys and games for pre-school children.

Visit our Heathrow lounge booking website

Play areas

Terminal 5 has three children's play areas aimed at toddlers through to seven-year-olds. The play areas feature bespoke pieces designed by the Italian company Play+Soft. They can be found in the following locations (all are in departures, after security control):

In the north-east corner, near Gate 07.
At the southern end, by Gate 19.
In satellite Terminal 5B, behind the British Airways customer services desk.

Travel tips for parents

Children love travelling. Unfortunately, they aren't so keen on sitting still or waiting for planes. Here are our proven tips for happier landings.

Be prepared

You're more likely to forget something if you're trying to pack your hand baggage, check in and keep an eye on your family at the same time. So carry all your travel documents in one easily reached place, make sure your hand baggage meets security requirements before you leave home, work out whether you need to carry buggies or pack them in your hold baggage. Planning makes all the difference.

Time it right

If you're travelling with babies or young children, consider booking your flight to coincide with their sleeping routine.

Plan to take a rest

If you're travelling with a partner, consider booking seats apart so you can take turns sitting with the children.

Go door-to-door

Consider using a valet parking service. It doesn’t cost that much more, but saves you having to shepherd youngsters and baggage from car park to terminal.

Allow extra time

It will take longer to get around the airport if you're carrying, or walking with, youngsters.

The trick with toys

Bring them, but don't hand them all out at once – keep surprising children throughout the journey.

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