Information points
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Heathrow is the UK’s only hub airport and an important economic asset. But today Heathrow is full and vulnerable to foreign competition.
Information points
You'll find BAA information desks in the following locations at Heathrow. When the information desk is closed, use the courtesy telephone provided to get help 24 hours a day.
- Terminal 1: In the arrivals area, near the car hire desks and meeting point (open 06:00 – 23:00).
- Terminal 2: In the main concourse on the first floor, near the payphones and meeting point (open 06:00 – 23:00).
- Terminal 3: In the check-in area (ground floor, Zone D, open 07:00 - 21:30); and in the arrivals area (ground floor, near the meeting point, open 05:30 - 22:30).
- Terminal 4: In the arrivals area, near the taxi desk (open 05:30 - 22:30).
- Terminal 5: The information zone is on the arrivals concourse, towards the north end of the building. Use the help terminals to find the information you need, or ask a BAA customer host if you need further assistance.
Passenger help points can be found at key locations including terminal forecourts, car parks and baggage reclaim halls. Each help has a map and an internal telephone which can be used to call a porter.
The porter service is free for travellers with special needs, elderly passengers and parents travelling alone with young children. Tips are not expected, or accepted, from these passengers.
Your transport
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Help Book parking
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Underground and trains
Please select from the links below
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Buses and coaches
Please select from the links below
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Car and bikes
Please select from the links below