Shopping information line

Did you know?

We are investing £6.2 billion over the next ten years to rebuild and refurbish existing terminals and provide world-class facilities.

Heathrow transformation

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Shopping information line

Get organised in advance

We want you to be able to find out everything you need about our products and services before you leave home to ensure your time spent at the airport is as enjoyable as possible. If there is any information you cannot find in the Shopping and Eating section of our website, call our shopping information line on 0870 000 2121 (UK) or +44(0)121 410 5105 (outside the UK).

If you are interested in a particular store, check out the Shopping A-Z link in the left-hand menu where shop details are given, including contact telephone numbers and opening hours.

HelpKnow the rules

See what you can carry as hand baggage for departing flights.

Find your duty free allowance for flights departing to:

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