Arriving passengers | Heathrow arrival process overview

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Arriving passengers

Arrivals sign

Arriving at Heathrow

The arrivals areas at Heathrow are in the following locations:

  • Terminal 1: Ground floor (international); first floor (UK and Ireland).
  • Terminal 3: Ground floor of the arrivals building.
  • Terminal 4: Ground floor.
  • Terminal 5: Ground level.

 

Arrivals process

On leaving the aircraft, follow signs for arrivals to go through passport control, baggage reclaim and Customs.

Catching a connecting flight? If your baggage is checked through to your final destination, follow the Flight Connections signs when you leave the aircraft.


 

In the arrivals hall

Need refreshments, travel essentials or a last-minute gift? It's all at the airport.

Shops in arrivals

Restaurants in arrivals

UK currency is available at bureaux de change in the arrivals hall and some baggage reclaim areas.

List of bureaux de change units

You can organise car rental at the hire companies' desks in arrivals or book in advance.

UK car hire

 

Onward travel

As London's gateway to the world, Heathrow is incredibly well connected. Whether you're travelling on by car, train, bus, taxi or bike, our to and from Heathrow section has all the information you need.

Looking for a hotel? For information about reserving a room, visit our hotel booking page.

 

Special needs assistance

If you'll need help while you're at Heathrow, visit our special needs information pages.

 

Further information

If you still have questions, check our arrivals FAQ. If your query isn't covered, find out how to get in touch on the contact us page.

 

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Flight connections

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