Arriving passengers | Heathrow arrival process overview
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Heathrow is the UK’s only hub airport and an important economic asset. But today Heathrow is full and vulnerable to foreign competition.
Arriving passengers
The arrivals areas at Heathrow are in the following locations:
- Terminal 1: Ground floor (international); first floor (UK and Ireland).
- Terminal 3: Ground floor of the arrivals building.
- Terminal 4: Ground floor.
- Terminal 5: Ground level.
On leaving the aircraft, follow signs for arrivals to go through passport control, baggage reclaim and Customs.
Catching a connecting flight? If your baggage is checked through to your final destination, follow the Flight Connections signs when you leave the aircraft.
In the arrivals hallNeed refreshments, travel essentials or a last-minute gift? It's all at the airport.
UK currency is available at bureaux de change in the arrivals hall and some baggage reclaim areas.
List of bureaux de change units
You can organise car rental at the hire companies' desks in arrivals or pre-book.
Getting on your wayAs London's gateway to the world, Heathrow is incredibly well connected. Whether you're travelling on by car, train, bus, taxi or bike, our to and from Heathrow section has all the information you need.
Looking for a hotel? For information about reserving a room, visit our hotel booking page.
Special needs assistanceIf you'll need help while you're at Heathrow, visit our special needs information pages.
Further informationIf you still have questions, check our arrivals FAQ. If your query isn't covered, find out how to get in touch on the contact us page.
Your transport
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Help Book parking
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Trains and Underground
Heathrow Airport rail information
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Buses and coaches
Heathrow Airport bus information
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Car and bikes
Information for motorists