Meeting at the airport

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Meeting at the airport

Where to meet

Meeting point sign The official airport meeting points at Heathrow are marked with this sign. There are meeting points in the arrivals areas of Terminals 1 – 4 in the following locations:

Terminal 1: In the international arrivals area (ground floor), opposite the BAA information desk and next to the London Underground escalator.
Terminal 2: Next to the BAA information desk on the first floor. The Costa coffee shop, also on the first floor, is a popular informal meeting point.
Terminal 3: In the seated area in the arrivals hall (ground floor of the arrivals building).
Terminal 4: Next to the BAA information desk in arrivals (ground floor).

The arrivals concourse at Terminal 5 is on the ground floor and exits on to the Interchange Plaza. To help you arrange your meeting place, the bridges and supporting pillars in the arrivals concourse are colour-coded – just look up! From north to south, the pillars are coloured purple, blue (for the rail station), green, orange and red.

Meeting someone from a flight

Before you leave

If you're meeting someone at the airport, do check the flight is on time before you leave using our Live flight arrivals page.

You can stay informed on the way to the airport, too – use our Flying Messenger service to have flight status updates sent to your mobile phone.

For directions to Heathrow by car, train or bus, visit our To and from Heathrow section.

Please be aware that for security reasons, vehicles are not allowed to wait on the airport forecourts. If you're picking someone up by car you should use the Short Stay Car Parks.

At the airport

In the arrivals area, information screens display live flight status information. The status message may be:

Expected: The flight hasn't landed yet – you've time for coffee or a spot of shopping.
Landed: Generally, allow 30 - 40 minutes after landing for passengers to clear passport control, baggage reclaim and Customs – longer at busy periods.
Baggage in hall: Passengers should be in the arrivals area shortly.

MeetMe

MeetMe is an innovative new service for both passengers and meeters. The simple, sure and secure guaranteed meeting service works through easy to operate touch screen kiosks situated in the arrivals hall of all terminals. With this world first service at Heathrow, there will be no searching for your driver nor anymore need for hand held signs.

Find out more about MeetMe