To help us do everything possible to make your journey through Heathrow smooth and comfortable, please tell us what you think. Your feedback will help us improve and make sure we keep doing those things that you are happy with.

Submit feedback by email

If you would like further advice about air travel, you can contact the Air Transport Users Council (AUC) at www.auc.org.uk or by post at CAA House, 45 – 59 Kingsway, London WC2B 6TE.

If for any reason you're unhappy with our response, you can contact the Heathrow Airport Consultative Committee at hacc@hacc.org.uk or by post at Ground Floor, Heathrow Academy, Building 1154, Newall Road, Harlington, Middlesex UB3 5AP.