Our performance

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Our performance

We regularly report on key areas of our performance.

Awards

We have been winning awards for decades – here’s just a selection of the awards we’ve collected over recent years.

Corporate responsibility

We report annually on our sustainability performance. Each year, independent consultants externally verify our data, including performance against targets.

Customer service

We are a customer-orientated business, and are dedicated to meeting our passengers' needs. Here you will find out how we continuously strive to improve customer service at Heathrow.

Financial

We report our financial figures quarterly as a BAA airport. Here you will find information on the company's financial calendar, as well as debt financing and credit ratings information.

Traffic statistics

We report monthly on our air traffic statistics from the amount of passengers we serve, to the amount of air transport movements.

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