Heathrow noise contacts

 Operations Communications Team
If you want to know more about noise from planes or the airport, or perhaps have a specific complaint, then please contact our Operations Communications Team.

The team is there to provide information to the public and to respond to any complaint you might have. They can also give information about flight paths, for example to prospective home-buyers.

They also provide complaints statistics to the airport’s independent Consultative Committee, which is made up of local councillors, airlines, passenger and pressure groups.

You can get in touch with the team in the way that suits you best:

Telephone Freephone 0800 344 844

Email noise_complaints@baa.com

Postal address
Operations Communications Team
BAA Heathrow Airport
Heathrow Point West
234 Bath Road
Hayes
UB3 5AP

 Queries regarding Heathrow's corporate reporting

Telephone  +44 (0)20 8745 5791

Email heathrowcommunityrelations@baa.com

 Heathrow's noise and blight assistance schemes:

 Queries regarding property market support bond

Email: heathrowbond@baa.com

Telephone: +44 (0)208 745 4929

Postal address:
Scheme Administrator
PMSB
Heathrow Airport Ltd
234 Bath Road
Hayes
UB3 5AP

  Queries regarding home owner support scheme

Email: heathrowhoss@baa.com

Telephone: +44 (0)208 745 4929

Postal address:
Heathrow Home Owners Support Scheme Administrator
BAA Heathrow
234 Bath Road
Hayes
UB3 5AP

 Queries regarding community buildings noise insulation scheme

Email: heathrowcommunitybuildings@baa.com

Telephone: +44 (0)208 745 4929

Postal address:
Heathrow Community Buildings Noise Insulation Scheme Administrator
BAA Heathrow
234 Bath Road
Hayes
UB3 5AP

 Queries regarding home relocation assistance scheme

Email: heathrowrelocationassistance@baa.com

Telephone: +44 (0)208 745 4929

Postal address:
Heathrow Home Relocation Assistance Scheme Administrator
BAA Heathrow
234 Bath Road
Hayes
UB3 5AP

 Queries regarding Heathrow's noise insulation and vortex schemes

BAA Heathrow noise insulation scheme:
+44 (0)20 8745 7930

Vortex protection scheme
If damage has just occurred, telephone BAA's assessor:
07860 323816

If damage has occurred in the past, telephone:
+44 (0)20 8745 7930

Damage caused by items falling from aircraft, including ice-falls, should be reported to the Civil Aviation Authority (CAA):

Weekdays 08:30 to 18:00 telephone 080 7453 6030
Weekends, and between 18:00 and 8:30 on weekdays, telephone +44 (0)20 7379 7311