Taxis - Heathrow Terminal 5

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Taxis - Heathrow Terminal 5

Travelling by taxi is one of the most flexible ways to get around London. Services operate 24 hours a day, 365 days a year subject to local availability. All taxis take cash and some accept credit and debit cards.

Where to find taxis

London licensed taxis stop at the taxi rank in the Terminal 5 bus and coach station, on the arrivals level opposite the main terminal building.

In central London, taxis can be hailed on the street or booked through your hotel.

Taxi fares

The journey to central London costs between £40 and £70 and takes between 30 minutes and one hour. Journeys which are both inside London and within 20 miles of the airport are priced using the taxi meter. The fare for travel outside London should be agreed beforehand with the driver.

For more information, visit the Transport for London taxi fares page.

Fare’s Fair Scheme

A voluntary scheme is in place for journeys local to Heathrow outside London. Under this scheme, journeys to Spelthorne and the areas of Slough and Windsor are priced at £31 and £36 respectively.

For full details download our taxi leaflet (326KB PDF) and taxi poster (343KB PDF).

Illegal taxi services

It is illegal for anybody – including a licensed taxi or private hire driver, or operator – to approach you offering a journey for payment. This is known as touting.

Always use a licensed private hire operator or taxi. Licensed private hire drivers must have a PCO licence or temporary permit. All licensed private hire vehicles must display the yellow PCO licence disc on the front and rear windscreens. Taxi drivers must wear their distinctive metal driver's badge.

All black taxis operating from the official Heathrow taxi rank are licensed.

Accessibility information

All licensed taxis are wheelchair accessible. Many include other features to make access easier and to assist those with hearing or sight impediments. Wheelchairs should be secured at all times. Taxis carry assistance dogs at no extra charge.

London taxi contact details

London taxis are licensed by Transport For London to operate in the Metropolitan Police District and are strictly regulated to ensure that high standards are maintained. If you do have any comments or complaints please contact:

Public Carriage Office
15 Penton Street
London
N1 9PU
United Kingdom
Telephone: 0845 602 7000

Complaints can be investigated more easily if you have the licence number of the taxi and the driver's badge number. The date, time and place of the incident should also be noted.

Taxi information from Transport for London