Managing corporate responsibility

BAA’s corporate responsibility policy provides the overall framework for our approach at Heathrow. This is then supported by more detailed strategies and policies which provide guidance in specific areas from air quality and noise to health and safety to bullying and harassment.

‘Managing responsibly’ system
During 2006/07, we integrated our environmental management system into our health and safety management system called ‘Managing responsibly’. The system is well understood and recognised amongst our staff.

This move will ensure that all of our staff will have a one-stop shop to find the information and guidance that they need to help us all to improve Heathrow’s health, safety and environmental performance.

This work is ongoing, and during 2007 we will be rolling out a series of simple and easy to understand standards to our staff.

Competency and training 
The high level of competency and knowledge that our staff have is paramount in ensuring that we continue to improve our performance, and is a key element of the ‘Managing responsibly’ system. During 2006/07, we have continued to develop our in-house courses on key security, health and safety, and environmental issues. The feedback that we collect on these courses from delegates has been used to regularly up date them and to inform new courses that are being developed.