Issues and approach

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Over the next five years we will be investing £4.8 billion in the refurbishment and renewal of Heathrow’s facilities.

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Issues and approach

When it comes to the detail, our approach to managing corporate responsibility is by issue, with focus on each area of professional expertise.

This section describes each issue and our approach to managing them, and covers: local community, local environment, our passengers, our people, health and safety and security.

Our performance
Our plans

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