M25 Junction 9-10 Closure: 10-13 May

Due to planned works, the M25 will be shut between Junctions 9 (Leatherhead) and 10 (Wisley) from 9pm on Friday 10 May, until 6am on Monday 13 May. A diversion will be in place, however, journeys are expected to take much longer than usual.

 

Passengers planning to use this part of the M25 should allow for extra time when travelling to Heathrow during this period. For more information, please visit National Highways’ website.

Find out more

Saved Flights

Your Saved Flights

No Saved Flights

Heathrow

Returns Promise

If you've changed your mind about a purchase at Heathrow, don't worry. In most cases, we'll be happy to accept a return.

How it works
  1. Make sure you're eligible to make returns

    If there are any issues with your purchase – or you just changed your mind – we are pleased to operate a 60-day returns service. However, you should refer to our Returns Policy for full details of your eligibility to use this service.

  2. Download a Returns Form & Label

    If you are eligible, please download the Returns Form & Label to complete your return. 

  3. We do not process returns from World Duty Free, Bulgari or Hermès.

    To return items purchased from them, please contact World Duty Free directly.

  4. Extra charges apply for customers outside the UK 

    Customers returning items from outside the UK must pay all relevant tax and import duty in advance – we cannot accept items with outstanding duty, these will be returned to you automatically.


 

Get in touch

Contact our Shopping Services team if you have any questions about our Returns Promise or any other shopping service at the airport.

Contact the team