Water supply issue in Terminal 5

We are investigating an issue with the water supply to Terminal 5 and aim to resolve it as quickly as possible. Contingencies have been activated for passengers, and we apologise for any inconvenience.

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Customer support

In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

Get help with your journey through Heathrow, or with this website. In this section you'll find answers to commonly asked questions (and a few uncommon ones too!).

Existing bookings

Want to make a change to an existing car parking booking? You can easily amend or cancel your booking online up to 2 hours before your arrival time

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Heathrow skill for Amazon Alexa

Do you want flight updates at Heathrow without going near a keyboard or laptop?