Water supply issue in Terminal 5

We are investigating an issue with the water supply to Terminal 5 and aim to resolve it as quickly as possible. Contingencies have been activated for passengers, and we apologise for any inconvenience.

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Delayed or cancelled flights FAQs

Frequently asked questions about delayed or cancelled flights.

In the event of severe delays or cancellations, you have certain passengers rights and you may be entitled to compensation or a refund. The Civil Aviation Authority (CAA) set out clear rules on the amounts due depending on the type and/or the length of the delay. The airlines should also provide you with documentation or links so that you can make your claim.