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Ebola Screening – Update

If you’ve recently travelled from Liberia, Sierra Leone and Guinea, you may be selected for additional screening at immigration. For further details, please visit the relevant Government page. Both departing and arriving flights continue to operate as normal.

We would like to reassure you that the Government assesses the risk of a passenger contracting Ebola to be low.

Arriving passengers

Arriving at Heathrow

The arrivals areas at Heathrow are in the following locations:

  • Terminal 1: Ground level (international); first floor (UK and Ireland)
  • Terminal 2: Level 1
  • Terminal 3: Arrivals building, ground level
  • Terminal 4: Ground level
  • Terminal 5: Ground level

Where to go on arrival

On leaving the aircraft, follow signs for arrivals and pass through passport control, baggage reclaim and Customs.

Catching a connecting flight? If your baggage is checked through to your final destination, follow the Flight Connections signs when you leave the aircraft.

In the arrivals hall

Shops and restaurants

Need refreshments, travel essentials or a last-minute gift? It's all at the airport.

Currency exchange

UK currency is available at bureaux de change in the arrivals hall and some baggage reclaim areas.

Bureaux de change in arrivals

UK car rental

You can organise car rental at the hire companies' desks in arrivals or book in advance.

UK car rental at Heathrow

Hotel reservation desk

BHRC Tourist Services operates a hotel reservation desk in the arrivals area of each terminal and one in the London Underground concourse (central terminals). BHRC also offers tickets for West End shows, SIM cards, mobile phone hire and London sightseeing tours. 

You can now also purchase a Visitor Oyster Card

Getting on your way – onward travel

As London's gateway to the world, Heathrow is well connected. Whether you're travelling on by car, train, bus, taxi or bike, our transport and directions section has all the information you need.

Special assistance

If you need help while you're at Heathrow, visit our special needs information pages.

Further information

If you still have questions, check our arrivals FAQ. If your query isn't covered, find out how to get in touch on the contact us page.

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