Arriving passengers
Arriving at Heathrow
The arrivals areas at Heathrow are in the following locations:
- Terminal 1: Ground floor (international); first floor (UK and Ireland).
- Terminal 3: Ground floor of the arrivals building.
- Terminal 4: Ground floor.
- Terminal 5: Ground level.
Where to go on arrival
On leaving the aircraft, follow signs for arrivals and pass through passport control, baggage reclaim and Customs.
Catching a connecting flight? If your baggage is checked through to your final destination, follow the Flight Connections signs when you leave the aircraft.
In the arrivals hall
Shops and restaurants
Need refreshments, travel essentials or a last-minute gift? It's all at the airport.
Currency exchange
UK currency is available at bureaux de change in the arrivals hall and some baggage reclaim areas.
UK car rental
You can organise car rental at the hire companies' desks in arrivals or book in advance.
Hotel reservation desk
BHRC operates a hotel reservation desk in the arrivals area of each terminal and one in the London Underground concourse (central terminals). BHRC also offers tickets for West End shows and London sightseeing tours. You can now also purchase a Visitor Oyster Card.
Getting on your way – onward travel
As London's gateway to the world, Heathrow is well connected. Whether you're travelling on by car, train, bus, taxi or bike, our transport and directions section has all the information you need.
Special assistance
If you need help while you're at Heathrow, visit our special needs information pages.
Further information
If you still have questions, check our arrivals FAQ. If your query isn't covered, find out how to get in touch on the contact us page.
