Information desks and help points
Airport information desk
You'll find BAA information desks in the following locations at Heathrow. When the information desk is closed, use the courtesy telephone provided to get help 24 hours a day.
- Terminal 1: In the arrivals area, near the car hire desks and meeting point (open 06:00 – 23:00).
- Terminal 3: In the check-in area (ground floor, Zone D, open 07:00 – 21:30); and in the arrivals area (ground floor, near the meeting point, open 05:30 – 22:30).
- Terminal 4: In the arrivals area, near the taxi desk (open 05:30 – 22:30).
- Terminal 5: The information zone is on the arrivals concourse, towards the north end of the
building. Use the help terminals to find the information you need, or ask a BAA customer host if you need further assistance.
Help points
Passenger help points can be found at key locations including terminal forecourts, car parks and baggage reclaim halls. Each help has a map and an internal telephone which can be used to call a porter.
