Contact us
Heathrow telephone information service: 0844 335 1801
If you use a textphone call: 0844 571 7410
Heathrow Airport Limited, The Compass Centre, Nelson Road, Hounslow, Middlesex, TW6 2GW
Customer feedback: Leave feedback here or follow us on Twitter @HeathrowAirport.
Other airport contacts
| Area | Responsibility | Contact details |
|---|---|---|
| Baggage | Airline | Airline contact numbers |
| BAA travel sales | BAA | Book flights and hotels online Tel: 0871 472 5125 (sales only) |
| Careers | BAA | Email: recruitment_queries@baa.com Tel: +44 (0)141 585 6000 |
| Car parking | BAA | Book Heathrow Airport parking Tel: 0844 335 1000 Tel: +44 (0)121 410 5228 (outside the UK) |
| Check-in and boarding | Airline | Airline contact numbers |
| Community relations | BAA | Email: heathrowcommunityrelations@baa.com Tel: +44 (0)20 8745 5791 |
| HM Customs |
HM Revenue & Customs | hmrc.gov.uk |
| Feedback | BAA | Feedback here or follow us on Twitter @HeathrowAirport |
| Filming and photography | BAA | Filming at Heathrow |
|
Flight information - live
|
Airlines | Tel: 0844 335 1801 (UK only) |
| Flight information - SMS | BAA | Heathrow flight information service Text LHR and your flight number to 82222. |
| Government relations | BAA | Email: governmentrelations@baa.com |
| Heathrow Academy | BAA | Email: heathrowcommunityrelations@baa.com Tel: +44 (0)20 8745 6655 |
| BAA Heathrow Head Office | BAA | Tel: +44 (0)20 8745 9800 |
| Heathrow Police | Metropolitan Police | met.police.uk/heathrow/ |
| Immigration | UK Border Agency | bia.homeoffice.gov.uk |
| Investor relations | BAA | baa.com/investorcentre Email: investors@baa.com |
| Lost property - lost or found in the terminal or airport grounds | bagport | Tel: 0844 824 3115 (UK only), +44 (0)20 8634 4130 (outside UK) Online enquiries / more information |
| Media centre | BAA | heathrow.com/mediacentre Email: heathrowmediacentre@baa.com |
| Noise | BAA | Tel: 0800 344 844 (UK only) |
| Report aircraft debris | CAA | Tel: +44 (0)1293 567 171 (UK only) |
| Property | BAA | BAA property |
| Public transport | Heathrow Express Train Underground Bus Coach Taxi |
heathrowexpress.com nationalrail.co.uk/ tfl.gov.uk tfl.gov.uk nationalexpress.com Taxi information |
| Retail | BAA | Shopping and eating |
| Security - passenger advice | BAA | Heathrow security |
| Shopping at Heathrow | BAA | Shopping and eating at Heathrow |
| Special assistance | BAA | Special assistance at Heathrow |
| Sponsorship and advertising | BAA | Sponsorship and advertising |
| WorldPoints | BAA | WorldPoints information Tel: 0500 844 844 UK only Tel: +44 1252 644 116 Outside the UK |
