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Border force

The Border Force is responsible, on behalf of the Home Office, for passport control checks at all UK airports. Key performance indicators are established for maximum queuing times at UK immigration.

As part of our overall passenger service monitoring programme, Heathrow records queue lengths and produces information on a monthly basis.  

Methodology

In each of Heathrow's terminals, immigration queues are measured by an independent team.

Every 15 minutes the last passenger in the queue is identified and timed until they have cleared the immigration process. This takes place across all Heathrow terminals, every day, between 05:00 and 22:00.

2014 performance

UK Border Force performance - June 2014 (378KB PDF)

UK Border Force performance - May 2014 (229KB PDF)

UK Border Force performance - April 2014 (229KB PDF)

UK Border Force performance - March 2014 (192KB PDF)

UK Border Force performance - February 2014 (194KB PDF)

UK Border Force performance - January 2014 (757KB PDF)

2013 performance

UK Border Force performance - December 2013 (94KB PDF)

UK Border Force performance - November 2013 (100KB PDF)

UK Border Force performance - October 2013 (93KB PDF)

UK Border Force performance - September 2013 (95KB PDF)

UK Border Force performance - August 2013 (94KB PDF)

UK Border Force performance - July 2013 (92KB PDF)

UK Border Force performance - June 2013 (92KB PDF)

UK Border Force performance - May 2013 (91KB PDF)

UK Border Force performance - April 2013 (90KB PDF)

UK Border Force performance - March 2013 (81KB PDF)

UK Border Force performance - February 2013 (90KB PDF)

UK Border Force performance - January 2013 (89KB PDF)

2012 performance

UK Border Force performance - December 2012 (88KB PDF)

UK Border Force performance - November 2012 (96KB PDF)

UK Border Force performance - October 2012 (86KB PDF)

UK Border Force performance - September 2012 (92KB PDF)

UK Border Force performance - August 2012 (84KB PDF)

UK Border Force performance - July 2012 (77KB PDF)

UK Border Force performance - June 2012 (84KB PDF)

UK Border Force performance - May 2012 (82KB PDF)

UK Border Force performance - April 2012 (155KB PDF)

Our history

Avro Lancastrian, 1946

From humble beginnings, Heathrow grew to be a major world airport.

Heathrow's history